Shree Ganesh Enterprises, we aim to make your shopping experience smooth and secure. If you are not satisfied with a purchase, our Return Policy ensures a simple and transparent return process.

1. Return Eligibility

You may request a return if you received:

  • A damaged product

  • A defective product

  • A wrong item

  • An item that is not as described on our website

  • A product with missing parts or accessories

To be eligible for a return, the product must:

  • Be in its original condition

  • Include all accessories, manuals, and original packaging

  • Not be physically damaged or mishandled by the customer

2. Return Request Window

Customers can request a return within:

⏱ 3 days from the date of delivery

Return requests after this period may not be accepted.

3. Non-Returnable Products

Some products are not eligible for returns:

  • Open-box products

  • Clearance, discounted, or sale items

  • Personal hygiene items (earphones, earbuds, headphones, etc.) once opened

  • Physically damaged products due to customer mishandling

  • Items without original packaging or accessories

4. How to Request a Return

To initiate a return, contact our support team:

📧 Email: mandal756@gmail.com
📞 Phone: 8587002324

Please provide:

  • Order ID

  • Photos or video of the product issue

  • Reason for return

Our team will verify the issue and arrange return pickup (where available).

5. Return Pickup & Inspection

  • After your request is approved, our courier partner will pick up the item.

  • The product will be inspected once received.

  • Approval for refund or replacement will depend on the inspection results.

6. Refund/Replacement

You can choose one of the following after the return is approved:

✔ Replacement

A new product will be shipped (subject to stock availability).

✔ Refund

Refunds will be processed to the original payment method within:

  • UPI / Wallet / Net Banking: 3–5 working days

  • Credit/Debit Cards: 5–7 working days

  • COD Orders: Refund via bank transfer or UPI

7. Failed Delivery Due to Incorrect Address

If a delivery fails due to:

  • Wrong address

  • Customer unavailability

  • Non-acceptance of the parcel

Return shipping charges may apply, and refunds may be adjusted accordingly.

8. Contact Us

For any return-related assistance, reach out to:

Shree Ganesh Enterprises
📞 8587002324
📧 mandal756@gmail.com
📍 Ground Floor, M 3, Block M, Patel Nagar Marg,
Bakraj Khanna Marg Parking, Patel Nagar West,
New Delhi – 110008